Personal Information the App Collects
When you use Flowfy, we collect certain types of information from your Shopify account, including:
- Store Owner Information
We collect basic store owner details (e.g., name, email) to authenticate and manage integration settings. - Customer Information
Customer data (e.g., names, contact info) is accessed to synchronize customer profiles across platforms. - Order Information
We collect order details, including product and payment info, to sync order data between your store and other integrated systems. - Product Information
Product data (e.g., descriptions, prices) is collected to facilitate synchronization of product catalogs. - Theme Information
Theme data is collected to ensure that the integration works seamlessly with your store’s design and layout. - Locales
Locale information (language and region settings) is gathered to ensure that integrations are properly localized and compatible across regions.
Additionally, we may collect information from third-party services you've connected to the app, such as CRMs or email marketing tools.
How Do We Use Your Personal Information?
We use the personal information collected to:
- Provide the services offered by Flowfy, including automating workflows like order management and customer data syncing.
- Enable integrations between your Shopify store and third-party apps (e.g., CRM systems, email marketing platforms).
- Improve the performance and functionality of the app.
- Analyze usage patterns and optimize our services.
- Communicate with you about updates, support, and service-related notifications.
We also use this data to comply with legal obligations and improve the user experience.
Lawful Basis for Data Processing (GDPR)
We process your personal data based on the following legal grounds under GDPR:
- Consent: We rely on your explicit consent to process personal data in certain situations, such as subscribing to newsletters or connecting third-party apps.
- Contractual Necessity: We process data necessary to provide our services, including executing integrations and automations for your store.
- Legitimate Interest: We use data to improve our services, analyze app performance, and ensure the security of your account and data.
- Legal Obligation: We process data to comply with applicable legal requirements.
Data Sharing and Disclosure
We may share your data with the following third parties:
- Third-Party Integrations: Flowfy integrates with various third-party services (e.g., CRM systems, email marketing platforms, Google Sheets). Data shared with these services will depend on the integrations you set up. Each service has its own privacy policy, which we encourage you to review.
- Service Providers: We may share your data with service providers who assist us in maintaining and improving the app, under strict confidentiality agreements.
- Legal Compliance: We may disclose data to regulatory authorities when required by law.
We will not sell or share your personal information with any other companies or individuals beyond these uses.
International Data Transfers
As a global service, Flowfy may transfer your data to countries outside of the European Economic Area (EEA). We ensure that any data transfers comply with applicable data protection laws by using appropriate safeguards such as standard contractual clauses approved by the European Commission.
Your Rights Under GDPR
As a user under GDPR, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
- Right to Restriction: You can request the restriction of processing your data in specific situations.
- Right to Data Portability: You can request your data in a structured, machine-readable format to transfer to another service provider.
- Right to Object: You can object to the processing of your data in certain cases, such as for marketing purposes.
To exercise any of these rights, please contact us at support@flowfy.io
Data Retention
We will retain your personal information as long as it's necessary to provide our services. If you uninstall the app or terminate your account, we will securely delete your data unless required to keep it for legal reasons.
Data Security
We take the security of your data seriously and use industry-standard measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of data transmission or storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If any changes are made, we will notify you through the app or via email. We recommend checking this policy periodically.
Contact Us
If you have any questions or concerns about our privacy practices, or if you wish to make a complaint, please contact us at support@flowfy.io.
By using Flowfy, you agree to the collection and use of information in accordance with this Privacy Policy.
